We strongly believe in our products and want every customer to be satisfied. This is the reason for the Anisa’s Secrets Customer Service Guarantee. We will only accept returns of merchandise purchased directly from Anisa’s Secrets and in accordance with the following:
1. Shipping costs are non-refundable.
2. Refunds may take at least one week to process.
3. Seasoning – Must be unopened and in the original packaging to be considered for a refund.
4. To be considered for a refund, Anisa’s Secrets must receive the respective item within fourteen (14) days of the item’s purchase date. In all cases, refunds will be made ONLY to the credit card / PayPal used for the original purchase. It may take up to two (2) billing cycles for the refund credit to appear on your statement.
6. Returns that originate from outside the continental United States will not have return slips sent for the respective merchandise. Purchaser is responsible for procuring shipment and for the merchandise arriving at Anisa’s Secrets facilities.
The original packing slip is required for merchandise to be considered for reimbursement.
Please note that we do not have the ability to track your return nor are we responsible for the amount of time it takes for the item to be returned.
ANISA’S SECRETS NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE.